Customer service

To help you quickly, we have gathered the most common questions and answers for you below. Can't find what you're looking for? Get in touch with us and we'll help you further.

Phone 22 65 61 00

Email post@isekk.no

Phone opening hours: Monday–Friday 7 AM–4 PM

Questions and answers

General

Which areas do you deliver to?

We collect and deliver waste bags and containers in the following areas: Oslo, Bærum, Drammen, Asker, Lillestrøm, Follo, Skedsmo, Lørenskog, Sandvika, Jar, Nordstrand, Bekkelaget, Lier, Drøbak.

What payment methods do you accept?

We offer payment by card or Vipps for private customers. We offer invoicing for businesses and housing associations.

When do you collect?
We collect the first business day after we receive your order. The guarantee does not apply if the bags are not placed according to the standard collection terms.

Bags

How does iSEKK work?

1. Buy a bag. You can buy iSEKK in several sizes from one of our retailers.

2. Fill up the bag. Remember to sort your waste and place the bag correctly.

3. Order collection. We take care of the rest.

Where can I buy a bag?

You can buy iSEKK bags from one of our 100+ retailers. See our retailers to find your nearest one.

Which bag should I choose?

Trolley iSEKK is well suited for areas that crane trucks cannot access. It can be filled with heavy materials such as soil, brick or concrete waste.

Standard iSEKK is perfect for heavy materials or demolition waste, but many also use it for all types of waste such as wood, plasterboard, plastic, mixed waste, etc. It is a unique and flexible bag.

Large iSEKK is our most flexible and most used bag. It has a full door opening, so it is truly a large bag that holds almost as much as a car trailer. Large iSEKK suits all waste types, but is not suitable for heavy materials such as brick, soil and concrete. Use the standard iSEKK for heavy materials instead.

Where do I place the bags?

The iSEKK bag can be placed up to 10 metres from where the crane truck can stand. If the bag is placed on a pavement, make sure there is at least 1.5 metres of passage. Bags with flammable waste must not be placed against a house wall, and the bags must not be placed under power cables. Order collection as soon as you have filled it up.

Containers

How does container rental work?

As a private customer or housing association, you can rent a container at a fixed price. As a business customer, you can get container rental tailored to your needs. Note that public street permits and toll charges come in addition to the container rental price.

It is important to have your container collected quickly and at the agreed time, so we offer a collection guarantee so you can be confident of fast delivery and collection.

Which container should I choose?

Small container 5 m3 is well suited for heavy materials such as soil, concrete, bricks and more. You can easily wheel the waste in by opening the rear gate.

Medium container 10 m3 is recommended for community work days with mixed waste or larger construction projects with different types of waste.

Large container 20 m3 is a good choice when you have large amounts of waste and during demolition. Perfect to use a large iSEKK container when you have larger amounts of wood.

Gravel and soil

What is crushed stone (pukk)?

Pukk 6/16 is a washed and sorted stone fraction between 6 and 16 mm. It is used where good drainage is needed.

Typical uses:

  • Drainage around the foundation
  • Drainage trenches
  • Under terraces and paving slabs
  • As fill material under concrete
What is subbase gravel (subbus)?

Subbus 0/16 is a crushed stone mass with a grain size from 0 to 16 mm – from fine dust to stone. It compacts hard and provides an even and stable surface.

Typical uses:

  • Yards and driveways
  • Under paths and asphalt
  • Under kerbstones
  • Ground fill
What is the difference between crushed stone and subbase gravel?

The difference lies in how the materials behave. Crushed stone (pukk) is often used for drainage. Subbase gravel (subbus) is used to create a firm and stable surface.

Pukk 6/16

  • Coarse stones
  • Drains well

Subbus 0/16

  • Contains fine material
  • Compacts hard
What is crushed stone used for?

Crushed stone is used where you need drainage and a stable base.

Pukk 6/16 is particularly well suited for:

  • Drainage around the house
  • Under terraces and decking
  • As a layer under subbase gravel
What kind of crushed stone for drainage?

Use pukk 6/16.
Its open structure ensures good water flow and prevents water from pooling.

Which crushed stone under the terrace?

Use pukk 6/16 in a layer of about 10–20 cm.
This provides good drainage and a stable base.
You can add a thin layer of subbus on top to even it out.

How thick a layer of crushed stone?

Common recommendations:

  • Terrace: 10–20 cm
  • Yard: 10–20 cm
  • Drainage: at least 10 cm
How much crushed stone do I need?

It depends on the area. Calculate like this: Area (m²) × thickness (metres) = m³

Example: 20 m² × 0.15 m = 3 m³

Tip: Add a little extra for waste and compaction.

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